Shipping policy
Shipping Policy
Last updated: September 2026
CaseBear currently ships orders within India. The rates and delivery estimates below match the options available at checkout.
1. Order processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- Tracking details are sent by email or SMS after dispatch.
2. Shipping within India
| Method | Orders below Rs. 999 | Orders Rs. 999 and above | Estimated delivery |
|---|---|---|---|
| Standard | Rs. 80 | Free | 3-5 business days |
| Express | Rs. 120 | Free | 1-2 business days |
Delivery estimates begin after the order has been processed. The final available method and charge are shown at checkout.
3. Service area
We do not currently offer international shipping. Delivery availability for an Indian address is confirmed at checkout.
4. Delays
Carrier delays can occur because of severe weather, public holidays, high order volumes, or service disruptions. We will help with tracking, but carrier delays outside our control may extend the estimate.
5. Lost or damaged shipments
If an order is damaged on arrival, incorrect, or appears lost in transit, email hello@casebear.shop within 48 hours of delivery or the expected delivery date. Include the order number, packaging details, and clear photos for damaged or incorrect items.
6. Address accuracy
Please confirm the shipping address before placing an order. Additional shipping charges may apply if redelivery is required because an incorrect or incomplete address was supplied.
7. Contact
Email: hello@casebear.shop
Website: casebear.shop
Support hours: Monday-Friday, 10:00 AM-6:00 PM IST
Typical response time: 1-2 business days