Refund policy
Return & Refund Policy
Last updated: September 2026
CaseBear accepts eligible returns under the terms below. Please review this policy before placing an order.
1. Return eligibility
Return requests must be submitted within 1 day of delivery. The item must be unused, undamaged, and in its original packaging with all tags, labels, accessories, and proof of purchase included.
2. Non-returnable items
- Items used, damaged, or altered after delivery.
- Items purchased during a final-sale or clearance event.
- Items identified as non-returnable before purchase.
3. Return shipping
Customers are responsible for arranging and paying all return shipping costs. Use a trackable, insured service and retain the shipping receipt until the return is complete. CaseBear is not responsible for items lost or damaged during return transit.
4. Restocking fee
A 5% restocking fee is deducted from approved refunds. Original shipping charges and return shipping costs are non-refundable.
5. Refund process
We will notify you after the returned item is inspected. Approved refunds are issued to the original payment method within 7 days after inspection. Your bank or payment provider may require additional time to display the credit.
6. Cancellations
Orders cannot be cancelled after they have been placed and confirmed. If you notice an error in your order, contact hello@casebear.shop immediately and we will try to assist before processing begins.
7. Damaged, defective, or incorrect items
Contact hello@casebear.shop within 24 hours of delivery. Include your order number, clear photos of the item and packaging, and a short description. We will review the issue and provide an appropriate replacement or refund.
8. Contact
Email: hello@casebear.shop
Website: casebear.shop
Support hours: Monday-Friday, 10:00 AM-6:00 PM IST. We aim to respond within 1-2 business days.