FAQ
No clear case is guaranteed never to yellow. CaseBear anti-yellow clear cases are designed to slow visible discolouration while keeping the phone colour visible. Sunlight, heat, skin oils and cleaning habits still affect appearance, so compare the exact model, finish and care guidance before ordering.
Choose a product whose live title explicitly says MagSafe. Product names, images and current availability are the source of truth; do not assume every CaseBear case includes a magnetic ring.
Select only the exact device named in the product title. Pro, Pro Max, Plus and standard models have different dimensions and camera layouts. You can confirm your iPhone model in Settings > General > About before ordering.
Clear cases keep the phone colour visible. Gradient cases add a translucent colour fade. Ribbed cases add a textured grip surface. Leather-finish cases provide an opaque, tailored look. Available features and colours vary by device.
CaseBear currently serves India. The delivery estimate shown at checkout is the best estimate for your address and order.
Many screen protectors can be used with a case, but edge coverage and thickness vary. Check the case images and the screen protector maker's fit guidance for your exact phone model.
Remove the case from the phone, then wipe it gently with a soft, slightly damp cloth. Avoid abrasive pads, strong solvents and prolonged moisture. Allow the case to dry completely before refitting it.
Contact hello@casebear.shop promptly with your order number and photos where available. No return deduction or return-shipping fee applies to defective, incorrect or seller-caused orders. Applicable consumer remedies are preserved.
Request eligible change-of-mind returns within one day of delivery. A single INR 200 total deduction per order, capped at the refundable amount, covers return/RTO delivery and handling. It replaces the previous 5% restocking fee and separate postage, and cannot be charged twice across returns from the same order. New fees apply only to orders placed after publication of the updated policy on 25 October 2026. Earlier orders retain their original terms. Defective, incorrect and seller-caused orders are fee-free. See our full policy.
Yes. Request cancellation before courier pickup/dispatch through your customer account or hello@casebear.shop. There is no pre-dispatch cancellation fee. Once the courier has collected the parcel, contact us for the authorized return/RTO process. Unpaid COD cancellations have no money to refund.
Approved prepaid refunds go to the original payment method within seven days after the returned item reaches the authorized warehouse and passes QC. COD refunds require a verified bank/UPI payout route. Partial-COD refunds are limited to money actually captured and collected, less prior refunds and any permitted single fee. Banks may take additional time. Store credit is not substituted without your agreement.