Issue Review
If you experience an issue with your CaseBear product, our team will review it individually and advise you about the available resolution based on our assessment.
How to Request Support
To request a product review, please follow these steps:
- Take clear, well-lit photos showing the issue.
- Locate your original order number.
- Email the photos and your order number to hello@casebear.shop.
Our engineering team will review your claim within 48 hours and process the replacement.